TERMS & CONDITIONS

PT Asian Auto and Car Rental Indonesia

By making any reservation or payment, the renter confirms full understanding and acceptance of all terms below.

1. ELIGIBILITY REQUIREMENTS

A. Indonesian Local Customers (OJOL Drivers Only)

We accept Indonesian local renters strictly under the following conditions:

  1. Rental is available ONLY for verified OJOL drivers (Gojek, Grab, ShopeeFood or similar platform).

  2. Renter must be at least 18 years old.

  3. Renter must provide:

    • Original e-KTP

    • Valid SIM C (Indonesian driving license)

    • Proof of domicile (domisili)

    • Active OJOL platform account proof

  4. Renter must allow physical address verification (home visit inspection).

  5. Motorbike will be handed over ONLY after:

    • All documents are verified

    • Address inspection is completed

    • Company approval is issued

Failure to meet ANY of the above conditions will result in immediate cancellation of the application without refund.

Important – Local Payment Policy

Any payment received from Indonesian local customers:

  • Is NON-REFUNDABLE.

  • Will NOT be refunded if documents are incomplete.

  • Will NOT be refunded if verification fails.

  • Will NOT be refunded if renter refuses address verification.

  • Will NOT be refunded in case of change of mind.

By making payment, the renter agrees that payment confirms acceptance of all verification procedures.

No chargebacks, disputes, or payment reversals will be accepted under any circumstances.

B. Foreign Renters (Tourists / Expats)

Foreign renters must:

  1. Be at least 18 years old.

  2. Provide:

    • Passport copy

    • Valid visa

    • International Driving Permit

    • Hotel reservation or proof of residence in Indonesia

  3. Upload booking confirmation or official address documentation before vehicle handover.

Failure to provide required documents may result in cancellation without refund.

2. VEHICLE USE

The vehicle:

  • Must NOT be used for illegal activities.

  • Must NOT be sub-rented or transferred to another person.

  • Must be returned with the same fuel level.

  • Rental period is strictly 24 hours from pick-up time.

  • Minimum rental period is 2 days.

Commercial misuse, criminal use, or unauthorized driver usage will result in immediate termination without refund.

3. RESPONSIBILITY

The renter is fully and personally responsible for:

  • Any damage

  • Any accident

  • Total loss

  • Theft

  • Traffic fines

  • Misuse

  • Negligent operation

Responsibility remains until the vehicle is physically returned and inspected by the company.

4. INSURANCE

Vehicles include basic third-party insurance only.

The following are NOT covered:

  • Negligence

  • Reckless driving

  • Traffic violations

  • Rider fault accidents

  • Commercial misuse beyond agreement

All uncovered damages must be paid in full by the renter.

5. REPLACEMENT & COMPENSATION

  • Total Loss or Severe Damage → 100% market value compensation.

  • Minor Damage → Actual repair cost.

  • Accessories Loss (helmet, key, holder, etc.) → Full replacement cost.

  • Engine damage caused by misuse → Full mechanical repair cost.

Payment must be settled immediately upon demand.

6. PAYMENT & NO-REFUND POLICY

All payments are final.

For Indonesian local customers (OJOL drivers):
All payments are strictly NON-REFUNDABLE once received.

For foreign customers:
No refund after rental period has started.

Unauthorized chargebacks, payment disputes, or false claims will be considered breach of contract and may result in legal action.

The renter explicitly waives the right to dispute legitimate charges made under this agreement.

7. ADDRESS VERIFICATION AUTHORITY (LOCAL OJOL ONLY)

The company reserves full right to:

  • Conduct home address verification.

  • Reject application after verification.

  • Refuse vehicle handover without explanation.

Without successful verification, the order will not proceed.

8. TERMINATION RIGHTS

The company reserves the right to:

  • Cancel any rental.

  • Refuse service.

  • Retain payment.

  • Report fraudulent activity.

If fraud or misrepresentation is discovered, legal action may be pursued.

9. JURISDICTION

This agreement is governed by the Laws of the Republic of Indonesia.

Any dispute shall be exclusively handled by Jakarta Timur District Court.

10. ACCEPTANCE OF TERMS

By making payment, uploading documents, or accepting vehicle handover, the renter confirms:

  • Full understanding of these terms.

  • Voluntary agreement.

  • Waiver of refund rights as stated.

  • Acceptance of verification procedures.

ADDITIONAL LEGAL CLAUSES

 

11. VEHICLE AVAILABILITY

All reservations are subject to vehicle availability.
In the event that the originally reserved vehicle becomes unavailable due to operational, maintenance, safety, or logistical reasons, the Company reserves the right to provide a similar or alternative vehicle category when possible.
Acceptance of the replacement vehicle by the renter shall be considered confirmation of agreement with the substitution.
Such substitution shall not be considered a breach of contract and shall not entitle the renter to claim any refund, compensation, or damages.

12. DELIVERY & COLLECTION CONDITIONS

Vehicle delivery and return must occur at the agreed location and time.

Delays caused by traffic conditions, operational constraints, or force majeure events shall not be considered a breach of agreement.

The Company reserves the right to charge additional fees for late returns, unauthorized relocation of the vehicle, or changes to the agreed return location.

13. SECURITY DEPOSIT

A refundable security deposit may be required before vehicle handover.

The deposit will be refunded only after:

Vehicle inspection

Confirmation that no damage, loss, fines, or violations occurred

Return of all accessories

The Company reserves the right to deduct any outstanding costs from the deposit.

14. TRAFFIC FINES & LEGAL VIOLATIONS

The renter is fully responsible for all traffic fines, toll violations, parking violations, and legal penalties occurring during the rental period.

If fines are issued after the vehicle has been returned, the renter remains legally responsible and agrees to settle the payment immediately upon notification.

Administrative processing fees may apply.

15. LATE RETURN POLICY

Late returns beyond the agreed rental period will result in additional charges calculated based on the daily rental rate.

Returns exceeding 3 hours past the scheduled return time may be counted as an additional rental day.

16. FORCE MAJEURE

The Company shall not be held responsible for service interruptions or inability to provide the vehicle due to circumstances beyond reasonable control including but not limited to:

Natural disasters
Government restrictions
Civil disturbances
Transportation disruptions
Mechanical emergencies

Such events shall not entitle the renter to claim damages against the Company.

17. CUSTOMER CONDUCT

The Company reserves the right to refuse service, terminate a rental, or deny vehicle handover if the renter:

Appears intoxicated or under the influence of drugs
Behaves aggressively or abusively toward staff
Provides misleading or false information

Termination under these circumstances will not qualify for refund.

18. DAMAGE INSPECTION PROCEDURE

The vehicle will be inspected before and after the rental period.

Photos, videos, inspection reports, and signed delivery forms shall be considered valid legal documentation of the vehicle condition.

19. WEBSITE INFORMATION DISCLAIMER

Information published on the Company website, booking platforms, or marketing materials is provided for general guidance only.

Specifications, images, and vehicle models may vary depending on availability.

20. RIGHT TO AMEND TERMS

The Company reserves the full right to update, modify, or amend these Terms and Conditions at any time without prior notice.

The version published on the official website shall always be considered the legally binding version.

21. LANGUAGE INTERPRETATION

These Terms and Conditions may be provided in multiple languages for convenience.

In the event of any discrepancy, the English version shall prevail and be legally binding.

22. DIGITAL AGREEMENT VALIDITY

Electronic confirmations including:

Online bookings
Digital signatures
Email confirmations
Messaging confirmations (WhatsApp, SMS, etc.)

shall be considered legally valid acceptance of this agreement.

23. SEVERABILITY

If any clause within these Terms and Conditions is found to be invalid or unenforceable under applicable law, the remaining clauses shall remain fully valid and enforceable.

24. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the renter and the Company.

No verbal statements, informal promises, or external representations shall override these written terms.

25. VEHICLE ACCEPTANCE

By accepting the vehicle at the time of handover, the renter confirms that the vehicle is in good condition and suitable for their intended use.

Any complaints regarding vehicle suitability must be reported immediately at the time of delivery. Claims made after departure will not be accepted.